Terms of Use

2. Acceptance of Terms

By accessing our website, requesting an estimate, booking a move, or otherwise engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree, please do not use our services or website.

3. Services

C. O'Neal Movers offers the following services:

• Local residential moves
• Long-distance residential moves
• Commercial and office moves
• Packing and unpacking services
• Loading and unloading assistance
• Furniture assembly and disassembly

Services are subject to availability and may vary based on location, scheduling, and scope of the job.

4. Estimates

All estimates provided by C. O'Neal Movers are non-binding unless otherwise stated in writing. Final charges may vary based on actual time, labor, materials, and conditions encountered during the move.

We encourage customers to provide complete and accurate information when requesting estimates to ensure the most accurate pricing possible.

5. Scheduling

Move dates and times are scheduled on a first-come, first-served basis. While we make every effort to accommodate your preferred schedule, availability is not guaranteed until confirmed by our team.

Arrival windows are approximate. Factors such as traffic, weather, and prior job duration may affect arrival times. We will communicate any significant delays as soon as possible.

6. Deposits

A non-refundable deposit may be required to secure your moving date. The deposit amount and terms will be communicated at the time of booking. Deposits are applied toward the total cost of your move.

7. Cancellations and Rescheduling

Cancellations made less than 48 hours before the scheduled move may result in forfeiture of the deposit. Rescheduling requests are subject to availability and must be made at least 48 hours in advance.

C. O'Neal Movers reserves the right to cancel or reschedule a move due to unsafe conditions, severe weather, or other circumstances beyond our control.

8. Customer Responsibilities

Customers are responsible for:

• Providing accurate and complete information about the scope of the move
• Ensuring clear access to and from the property for our crew and equipment
• Securing or removing items of extraordinary value (jewelry, cash, important documents)
• Disconnecting appliances, electronics, and utilities as needed prior to the move
• Being present or designating an authorized representative on the day of the move

9. Prohibited Items

C. O'Neal Movers will not transport the following items:

• Hazardous materials (explosives, flammable liquids, chemicals)
• Perishable goods
• Illegal substances or items
• Firearms and ammunition (unless properly secured and disclosed)
• Live plants or animals

If prohibited items are discovered during the move, we reserve the right to refuse transport of those items without liability.

10. Damage Claims

We take great care with your belongings. In the event of damage, customers must notify C. O'Neal Movers in writing within 72 hours of delivery. Claims submitted after this window may not be honored.

All claims are reviewed on a case-by-case basis. Resolution may include repair, replacement, or compensation at our discretion, subject to applicable liability limits.

11. Limitation of Liability

C. O'Neal Movers exercises reasonable care in handling every customer's belongings. However, moving household goods involves inherent risks, and certain damages may occur despite the use of reasonable care. Unless the customer purchases additional valuation coverage or a higher level of protection is agreed upon in writing prior to the move, C. O'Neal Movers' maximum liability for loss or damage is limited to $0.60 (sixty cents) per pound per article, regardless of the item's actual value. For example, if a television weighs 50 pounds, the maximum liability under this standard valuation would be $30.00. C. O'Neal Movers is not responsible for: Items packed by the customer. Existing damage or normal wear and tear. Mechanical or electronic malfunctions not caused by visible physical damage. Furniture made from particle board, pressed wood, or previously repaired furniture that breaks during normal handling. Damage resulting from improperly packed boxes supplied by the customer. Loss of cash, jewelry, firearms, prescription medications, passports, collectibles, important documents, or other valuables not disclosed before the move. Weather related delays or damages outside of our reasonable control. Delays or damages caused by circumstances beyond our control, including traffic, road closures, natural disasters, or acts of God. Customers are encouraged to obtain separate moving insurance or request additional valuation coverage if they desire protection beyond the standard released value of $0.60 per pound per article. Any claim for loss or damage must be submitted in writing within 7 calendar days of delivery and include photographs, a description of the damage, and supporting documentation. Failure to timely submit a claim may result in denial of the claim.

12. Payment

Payment is due upon completion of the move unless other arrangements have been made in writing. We accept cash, credit/debit cards, and electronic payment methods (Zelle, CashApp, etc.).

Failure to pay may result in a lien on your goods until payment is received, as permitted by Texas law.

13. Chargebacks

If a chargeback or payment dispute is filed after services have been rendered, C. O'Neal Movers reserves the right to pursue collection through all available legal remedies, including but not limited to filing a claim in small claims court or reporting the debt to collections agencies. A $50 administrative fee may be added to any disputed charge that is found to be valid.

14. Website Use

Our website (https://conealmovers.com) is provided for informational purposes and to facilitate service inquiries. You agree not to misuse our website, attempt unauthorized access, or use automated tools to scrape or collect data from our site.

15. Intellectual Property

All content on our website — including text, graphics, logos, and images — is the property of C. O'Neal Movers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.

16. Third Party Services

Our website or communications may contain links to third-party services. C. O'Neal Movers is not responsible for the content, policies, or practices of third-party websites or services. Use of third-party services is at your own risk.

17. SMS Communications

By providing your phone number, you consent to receive SMS messages from C. O'Neal Movers related to your move, including scheduling confirmations, reminders, and updates. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. Opting out may limit our ability to provide timely updates about your move.

18. Email Communications

By providing your email address, you consent to receive emails from C. O'Neal Movers, including estimates, confirmations, receipts, and promotional content.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link. Transactional emails related to your booked services will continue regardless of subscription preference.

19. Privacy

We collect and use personal information solely for the purpose of providing our services and communicating with you. We do not sell your personal information to third parties. For more details, please review our Privacy Policy on our website.

20. Changes to These Terms

C. O'Neal Movers reserves the right to update or modify these Terms of Use at any time. Changes will be posted on our website with a revised effective date. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

21. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of the State of Texas. Any disputes arising from these terms or our services shall be resolved in the courts of Tarrant County, Texas.

22. Contact Us

If you have questions about these Terms of Use, please contact us:

• Email: [email protected]
• Phone: (682) 600 9427
• Website: https://conealmovers.com