Privacy Policy - C. O'Neal Movers

1. Company Information

C. O'Neal Movers is a professional moving company based in the Dallas–Fort Worth metropolitan area of Texas. We provide local and long-distance residential and commercial moving services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://conealmovers.com), use our services, or otherwise interact with us.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide when requesting an estimate, booking a move, or contacting us, including:

Full name
Phone number
Email address
Physical addresses (origin and destination)
Payment information (processed securely through third-party processors)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

IP address and browser type
Device and operating system information
Pages visited and time spent on site
Referring website or search terms

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our moving services
Process and manage your bookings and payments
Communicate with you about your move, including confirmations and updates
Send promotional offers and marketing communications (with your consent)
Improve our website and services
Comply with legal obligations

4. Payment Processing

We do not store your credit card or payment information on our servers. All payment transactions are processed through secure third-party payment processors (such as Square, Stripe, Zelle, or CashApp). These processors have their own privacy policies governing how they handle your payment data.

5. SMS Communications

By providing your phone number, you consent to receive SMS messages from C. O'Neal Movers related to your move, including scheduling confirmations, reminders, and updates. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. Opting out may limit our ability to provide timely updates about your move. We do not sell or share your phone number with third parties for marketing purposes.

6. Email Communications

By providing your email address, you consent to receive emails from C. O'Neal Movers, including estimates, confirmations, receipts, and promotional content.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link. Transactional emails related to your booked services will continue regardless of subscription preference.

7. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

8. Sharing Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

With service providers who assist us in operating our business (payment processors, scheduling tools, communication platforms)
When required by law, regulation, or legal process
To protect the rights, property, or safety of C. O'Neal Movers, our customers, or others
In connection with a business transfer, merger, or acquisition

Any third parties with whom we share data are required to maintain the confidentiality of your information.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

11. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information promptly.

13. Third Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

14. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information. To exercise your California privacy rights, please contact us using the information below.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised effective date. Your continued use of our services or website after any changes constitutes your acceptance of the updated policy.

16. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: